Durham Car Rental

Durham

Location Details

Darlington Road
NEVILLES CROSS
Durham, ENG, GB, DH1 4PE

Get Directions

+44 191 386 8666

Pick-Up Service Available

After-Hours Returns Unavailable

Rental Policies

Additional Drivers - There is an additional charge of 10 GBP per day for each Additional Authorised Driver.

AGE - All drivers must be a minimum of 25 years old. Only drivers over 30 years old may rent Full-Size MPVS, Premiums, or Four-Wheel Drives.

For vehicles travelling to the Republic of Ireland, there is an additional charge of 75 GBP per rental. Please call the branch in advance. Vehicles may not travel outside the U.K. and Ireland.

Damage waiver is included in the price of the rental, subject to the terms and conditions of the rental agreement. Damage waiver reduces the amount you are responsible for in the event of damage to and or theft of the vehicle. The excess amounts applicable with damage waiver are- all cars – 1000.00 GBP- MINI MPVs, MPVs and commercial vehicles - 1150.00 GBP all premiums and 4x4s equals 1400.00 GBP.

All rentals where the vehicle is not returned to the same location as it was rented from will be subject to a one-way fee of up to £150. One-way rentals are allowed within all the UK, including Northern Ireland.

In the event of damage and or theft, an excess is applicable which varies depending on vehicle type and location. Excess Protection will cover up to 900.00 GBP of any damage, subject to terms and conditions of the rental agreement. The customer can reduce or eliminate possible financial exposure caused by loss or damage to the rental vehicle. The following excess amounts apply, all cars 1000.00 GBP, MINI MPVs, MPVs 1150.00 GBP, commercial vehicles 1150.00 GBP, commercial vehicles in Northern Ireland 1400 GBP, premiums and 4x4s 1400.00 GBP. Excess protection is an optional coverage that allows the renter to reduce the excess responsibility by 900 GBP. The price of EP varies by vehicle size and the prices are inclusive of VAT - premium location fee applies to airports - all vehicles except commercials - 11.99 GBP per day, Small Commercial Van - 14.99 GBP per day and all other Commercial Vans - 19.99 GBP per day.

Mileage- all vehicles include unlimited mileage.

For vehicles travelling to the Republic of Ireland, there is an additional charge of 75 GBP per rental. Please call the branch in advance. Vehicles may not travel outside the U.K. and Ireland.

Payment- if the rental is not prepaid, the renter must pay a deposit and the full rental charges using a major debit or credit card in his or her own name. If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. The deposit is 200 GBP, or 500 GBP if renting a premium vehicle. Payment by a credit card in the main drivers name will be required to rent premium vehicles . If the debit or credit card differs from that used to prepay the rental charges, an additional 200 GBP deposit is required.

Enterprise offers roadside assistance protection – Rap. Rap allows enterprise customers to waive all financial responsibility for the following - tire and glass repair or replacement costs, except when part of a larger repair, replacement keys costs, and all recovery and call out charges imposed by our chosen roadside assistance providers as result of a fault caused by renter error. Rap does not exempt you from these charges if there is any breach of our rental agreement. The price of rap is 4.99 GBP per day.

DOCUMENTATION- ALL DRIVERS MUST PRODUCE ALL PARTS OF A VALID DRIVING LICENCE. NON-EU LICENCE HOLDERS ARE REQUIRED TO HAVE AN INTERNATIONAL DRIVING PERMIT IF THE LICENCE IS NOT IN ENGLISH. DOMESTIC RENTERS MUST PRODUCE A PHOTO ID – PASSPORT OR DRIVING LICENCE – AND TWO PROOFS OF ADDRESS SUCH AS A BANK OR CREDIT CARD STATEMENT, WHICH MUST BE LESS THAN THREE MONTHS OLD. INTERNATIONAL TRAVELLERS MUST PRODUCE A PASSPORT, PROOF OF RETURN TRAVEL AND RESIDENCY INFORMATION WHILE IN THE U.K. WE RESERVE THE RIGHT TO REQUEST ADDITIONAL ID OR CONDUCT FURTHER ID CHECKS. THESE MAY INCLUDE ID CHECKS WITH EXTERNAL PARTNERS WHO MAY CHECK SUPPLIED DETAILS AGAINST DATABASES TO WHICH THEY HAVE ACCESS.

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